Refund policy
Refund Policy
Every item we sell is printed after you order it. Nothing is held in stock, and a returned piece can't be resold or restocked. That shapes everything below.
Change of mind and sizing
We do not accept returns, exchanges or refunds for change of mind or for ordering the wrong size. Because each piece is made for you specifically, we're unable to take items back once they've been produced.
Please use the size guide on every product page before you order. Two things worth knowing:
- Our hoodies run small. We recommend ordering one size up from what you'd normally wear.
- Measurements are listed in the size guide on each product page. If you're between sizes or unsure, message us before ordering and we'll help you choose.
If your order arrives damaged, misprinted or wrong
This is different, and it's on us. If your order arrives defective, damaged in transit, misprinted, or is the wrong item or wrong size from what you ordered, we will replace it at no cost to you. You do not need to send the faulty item back.
Contact us within 30 days of delivery with:
- Your order number
- Clear photos showing the problem
Photos are essential — they're what our production partner needs in order to approve a reprint. Without them we can't move quickly.
| Situation | What happens |
|---|---|
| Misprint, wrong print placement, wrong colour | Free replacement |
| Item damaged in transit | Free replacement |
| Wrong item or wrong size sent to you | Free replacement |
| Order never arrives or tracking stalls | Free replacement or refund |
Reports made more than 30 days after delivery can't be covered.
Orders that come back to us
Check your shipping address carefully at checkout. If a parcel is returned because the address was wrong or incomplete, or because it went unclaimed at a collection point, we can send it out again — but you'll be charged for the reshipment.
If you notice a mistake immediately after ordering, message us right away. Once an order enters production we usually can't change it.
Cancellations
Orders can only be cancelled before they enter production, which is usually within a couple of hours of ordering. Message us as soon as possible and we'll cancel if we still can.
Getting in touch
Email Picvssxplays@gmail.com with your order number in the subject line. We aim to reply within two business days.
Nothing in this policy affects any statutory rights you may have under the consumer law that applies where you live.
Last updated: 08/17/2026